rPath Community:Issues

From rPath Wiki

The rPath Issue Tracking System is powered by JIRA and provides an interface for requesting support and reporting issues with rPath products and services. Some issues that can be handled in this system include bugs, feature requests, or support requests. rPath personnel actively manage all its issues in this system, so users are encouraged to post directly to the system to ensure efficient handling of the issue.

Access the system by browsing to: issues.rpath.com

Browse current issues in the system with or without logging in. Use the following sections as reference for creating an account and reporting and tracking issues. For additional help , see the JIRA help pages.

Create an Issue Tracking Account

Use these steps to create an issue tracking account:

1. Navigate to http://issues.rpath.com.
2. Click Signup in the Login or Sign Up panel.
3. Type the appropriate information in the Sign up form. (All fields are required fields.)
4. Click Sign up.
5. Verify the page displays a confirmation that you have successfully signed up.

JIRA sends an email confirmation after registration, confirming the email address, username, and password. If you forget your username or password, and lose this confirmation email, retrieve these credentials using links from the Login or Sign Up panel.

Click the Click here to log in link or navigate back to the dashboard to log in using your new username and password. Note that you can customize this dashboard as desired for tracking issues.

Report an Issue

Use the following steps to report an issue:

1. Navigate to http://issues.rpath.com.
2. Log in with your user credentials.
3. Click CREATE NEW ISSUE from the menu bar in the page header.
4. Select the most appropriate Project and Issue Type from the drop-down lists provided. To read the descriptions of each issue type, click the help icon (question mark) beside the Issue Type list.
5. Click Next.
6. Complete the Field Tab form information as completely as possible so others can understand your issue. Be sure to select the appropriate Priority value, using the help icon if necessary to read the descriptions for each value.
7. Unless otherwise instructed, do not click Planning. Allow those handling the issue within rPath to complete this form.
8. Click Create.
9. Note the Key value assigned to your issue. The three-letter prefix represents the project you chose for the issue (such as RBL for rBuilder). Use this key when referring to this issue outside of the issue tracking system.

After you have created your issue, employ other issue tracking features as needed. Click the help icon in the top right of each page to open Atlassian's JIRA documentation which explains JIRA features.

Email Options

In addition to the web interface, the rPath Issue Tracking System supports issue submission and comment using email. Special email addresses have been created for reporting issues. Choose the email address that is most appropriate for your issue, and send the email from the address associated with your issue tracking account:

• issues+rBuilder AT rpath DOT com (also issues+rb AT rpath DOT com)
• issues+rMake AT rpath DOT com
• issues+rPathLinux AT rpath DOT com (also issues+rpl AT rpath DOT com)
• issues+rPathApplicationAppliance AT rpath DOT com (also issues+raa AT rpath DOT com)
• issues+conary AT rpath DOT com

You can also comment on an issue using email by replying to an email received or by composing a new email including the issue's key in the subject line. Any users included in the CC field of the email will be assigned to the issue.

Conary Bug Reporting

See Conary:How To File An Effective Bug Report for suggestions in reporting issues with Conary.